Your own IT department, without the salary. Unlimited helpdesk support, round-the-clock monitoring and local engineers who come to your office when it counts, all for a predictable monthly fee.
Managed IT support is a monthly service where an external IT company takes responsibility for keeping your business technology running. Instead of paying for fixes after something breaks, you get continuous monitoring, preventative maintenance, an unlimited helpdesk and on-site engineers under one agreement with guaranteed response times.
For most SMEs with between [CONFIRM: 5 and 100] staff, it costs far less than employing a full-time IT manager, and it gives you a whole team of engineers rather than one person who might be off sick or on holiday.
| Break-fix (pay when it breaks) | Managed IT support |
|---|---|
| You call when something has already gone wrong | Problems are spotted and often fixed before staff notice |
| Every call-out is a new invoice | One fixed monthly cost you can budget for |
| No one owns your systems long term | A named account manager who knows your setup |
| Updates and patches get missed | Patching is scheduled and reported |
| Security is left to chance | Security tools are deployed and monitored |
| Documentation lives in someone’s head | Your network, passwords and assets are documented |
[CONFIRM: all eight inclusions are standard]
Staff call, email or raise a ticket as often as they need. Most issues are fixed remotely via secure ISL Light sessions.
Agents on every server, PC and laptop alert our engineers to failing drives, stopped services and security warnings.
Windows, Microsoft 365 and third-party updates tested, scheduled and applied so vulnerabilities close quickly.
When a problem needs hands on hardware, an engineer comes to your premises anywhere within 40 miles of Biggleswade.
New users ready for day one. Leavers locked out promptly to protect company data.
We deal with your broadband provider, software vendors and printer companies, so you don't have to sit on hold.
A living record of your devices, licences, warranties and network, owned by you.
Regular meetings covering ticket trends, risks, budgets and a rolling technology roadmap.
Switching from another provider? We handle the handover directly with them.
We review devices, network, backups, security and licences, then report risks in plain English.
Monitoring and security agents deployed, admin access secured and systems documented.
We clear the backlog: overdue updates, failing hardware and unsupported software.
Day-to-day support begins, with regular reviews to plan ahead.
National helpdesks can only talk you through a problem. Our engineers are based in Biggleswade and cover Bedfordshire, Hertfordshire, Cambridgeshire and Huntingdonshire, so when a switch fails or a whole office needs setting up, someone who already knows your systems turns up.
Your IT manager doesn’t need to carry everything alone. We work alongside in-house IT staff to provide:
It keeps knowledge in your business while removing the single point of failure.
“Outsourced IT have been providing our IT support for many years, managing all of our computers, telephone systems and network devices, both on and off site. They always provide a prompt and professional service and always exceed our expectations.”
Jon Lowe, Director, Impact Assessors [CONFIRM: permission]
Our managed IT support includes an unlimited remote helpdesk, 24/7 monitoring of your servers and computers, scheduled updates and maintenance, on-site engineer visits, starter and leaver setups, supplier management, IT documentation and regular reviews with your account manager.
Managed IT support is usually priced per user or per device, per month. The cost depends on how many staff you have, the number of servers and sites, and the level of security and backup included. We provide a fixed quote after a short IT review, so you know exactly what you will pay. [CONFIRM: starting price?]
Contracted clients receive a guaranteed response time based on the priority of the issue. Most problems are fixed remotely within minutes of connecting. When a site visit is needed, we dispatch an engineer across our 40-mile service area around Biggleswade. [CONFIRM: typical timescale]
Yes. We support hybrid and remote staff employed by our business clients, including laptops, secure access to company files and Microsoft 365, wherever they are working.
Yes. Co-managed IT gives your in-house staff holiday cover, expert escalation and access to our monitoring and security tools.
[CONFIRM: contract term and notice period]
No. We provide contracted support to businesses and organisations only.
Layered, monitored protection for email, devices and accounts.
Automated off-site backups and tested recovery plans.
Existing client? Start a remote session or raise a ticket.
Tell us about your team and we will recommend a support plan that fits.
